Poor service!!!

Yesterday, I went to Standard Bank in Richards Bay during my lunch hour. You would think that at lunch hour there should be more than one teller available? Not at Standard Bank, Richards Bay!!! We were more than 20 people in line, waiting to be served, I even took a chance and went to the "Bulk Tellers", but the lady told me they were closed! In lunch hour.... Seriously, this bank might as well close, there is no staff, oh wait there is staff, but they are behind the "closed" window.... You could see them, but they are not helping!!! This bank needs a new manager.....!!!!!!!