Poor service

Substitute of debtor. I have been trying to get Standard bank to resolve my query since February this year. I have called in numerous times, every call lasting longer than 30 minutes and spoken to a lot of consultants and at one point the supervisor, I only recall the names Lydia, Leeroy and Sibusiso . I do not understand why I need to follow up with the bank every single time since February. Please check your records to see how long I have been trying to get help. I have been given the worse kind of service ever received from Standard Bank, I do not understand how it works at Standard bank, how can consultants and supervisors get away with not offering good service to a client. They just keep sending escalations since February. This is pathetic service. I was told that their Backoffice doesn’t always communicate with them. Whatever process Standard bank Homeloans is following is clearly not working as they thought it would work.

I have again called in and was told the same thing: We have escalated the matter. This does not make me feel confident at all, because I have been getting the same “solution” for the last 3 months.