POOR SERVICE

ON THE 22ND OF FEB 2016 WE HAND IN A HOME LOAN APPLICATION AT STD BANK NIGEL ( PRUDENCE) WHO WAS HELPFULL, SHE SAID THE APPLICATION WILL TAKE 2 WEEKS , WE WAITED FOR 18 DAYS AND THEN POPPED IN AT THE BANK TO GET THE FEEDBACK. THERE WAS NO FEEDBACK , PRUDENCE HAD A REPORT THAT REFLECTED ERROR , SHE WAS UNABLE TO PROVIDE US WHAT HAS HAPPENED. SO WE STARTED ALL OVER THIS TIME AT HOME LOANS ONLINE. LAZARUS MAILED ALL THE FORMS. WE COMPLETED THE DOCUMENTS WAITED 2 WEEKS , PHONED HOME LOANS AND THEY INFORMED US THAT THE LOAN HAS BEEN DECLINED. THE LADY WERE VERY RUDE WHEN I ASK HOW ON EARTH DID YOU DO THE VALIDATIONS??? . WE DO HAVE A CURRENT BOND AT STANDARD BANK THAT IS IN THE PROCESS FOR CANCELLATION. THE NEW OWNER ( STANDARD BANK CLIENT) , THE PROPERTY THAT WE ARE BUYING IS CURRENTLY AT STANDARD BANK. I SPOKE TO A LADY THAT SAID SHE COULD SEE THERE IS A INFORMATION THAT IS INCORRECT SHE WILL WRITE A MOTIVATION . THEN STANDARD BANK PHONED LATER TO INFORM US THAT THE LOAN IS DECLINED DUE TO AFFORDABILITY .WE CAN DEFENITELY AFFORD THIS BOND. WE ARE PAYING STANDARD BANK NOW FOR THE LAST 10 YEARS, NOTHING HAS CHANGED . IT SEEMS TO ME THAT DATA CAPTURING AT STANDARD BANK IS NOT 100% CORREC