Poor service.

I have attempted to call in ( ********** 321) for a credit limit increase on two occasions. After waiting a long time on hold and gone through the security checks I was assured that I would be called back. The first time at 12h00 and the second ten minutes after the second call which should have been at 16h10. I still have not been contacted.

I find this unacceptable. False promises and poor customer service is not what I expect seeing as I am Prestige Banking member.

Please assist me urgently.