CW
Chantel W
1 reviews | Active since Sept 2012
25 Jan 2019, 20:42
Poor Service
I app**** for a Term Loan on the morning of the 23rd of January and received a "Congratulations you have been pre-approved for R___________". And informed that a consultant will contact me within 5 hours.
Two business days have passed and still no response. I re-app**** as I thought perhaps there was an error and now got a declined. I have logged 2 calls just for someone to call me back and on both occasions were informed that they will send it to the line manager of the sales department. I am still waiting.
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Standard Bank's replyOfficial
26 Jan 2019, 07:25 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply26 Jan 2019, 07:25
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***