Poor service

On Sunday the 20/1/2019,I was depositing cash into my account at the ATM ,at Galleria Mall(ATM A857), My cash gets stuck in the in to ATM, I receive a slip saying cash jam please contact nearest branch. I phoned the call center n reported what had happen, they guy tells me that the tech will being out to chech the ATM on the 25/1/2019. I must wait 5 days for someone to check if the cash is in the machine. A lot can happen in 5 days, up till now I have not been contacted by Standard Bank, I need to use my cash but Standard Bank is treating me unfair....if the tables were turned, Standard Bank agents should be phoning me daily for their money.I hope whoever reads this at Standard Bank, sorts this out for me asap..I need my cash urgently..this is the ref number ********** 982. End of it all just give my money back