CJ
Chantel J
1 reviews | Active since Dec 2018
22 Dec 2018, 07:09
POOR SERVICE
Trying to open a bank account for my son but the *********** consultant who did not even try to assist me I didn't manage to get his name is more concern that the account will be blocked due to my proof of address that is still on my ****en surname telling me why isn't it change already. However I was advised at the Parow branch that I can open the account but must have my marriage certificate.Yesterday I was told my marriage certificate is to verify my identity what bullshut
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
23 Dec 2018, 03:38 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Best regards,
Standard Bank's reply23 Dec 2018, 03:38
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
Best regards,
Standard Bank's replyOfficial
28 Dec 2018, 14:37Hi Chantel
Our team tried to contact you to no avail, please confirm the preferred time of contact or provide alternative number.
Our team tried to contact you to no avail, please confirm the preferred time of contact or provide alternative number.
Best regards,
Standard Bank's reply28 Dec 2018, 14:37
Official
Hi Chantel
Our team tried to contact you to no avail, please confirm the preferred time of contact or provide alternative number.
Our team tried to contact you to no avail, please confirm the preferred time of contact or provide alternative number.
Best regards,
CJ
Chantel J's updateReviewer Update
04 Jan 2019, 12:15I was on holiday and received a call once from the following number *** early morning while still sleeping
CJ
Chantel J's update04 Jan 2019, 12:15
Reviewer Update
I was on holiday and received a call once from the following number *** early morning while still sleeping
Standard Bank's replyOfficial
07 Jan 2019, 08:20Thanks
Best regards,
Standard Bank's reply07 Jan 2019, 08:20
Official
Thanks
Best regards,
CJ
Chantel J's updateReviewer Update
08 Jan 2019, 15:34Thanks for what? I'm still waiting on your response
CJ
Chantel J's update08 Jan 2019, 15:34
Reviewer Update
Thanks for what? I'm still waiting on your response