TC
Trevor C
1 reviews | Active since Jan 2014
19 Dec 2018, 12:58
poor service
smsing telling that december debit will be on the 21st, how can they do that without asking if it is fine, i didnt even get paid yet, pay day is on the 28th thats why i set my debit order for the last day of the month, then now i tried calling the call centre i spent R100 on airtime just holding on and i still never speak to any1 because the call volumes are too high, very bad service
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Replies (2)
Standard Bank's replyOfficial
19 Dec 2018, 15:15Dear Trevor
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply19 Dec 2018, 15:15
Official
Dear Trevor
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
TC
Trevor C's updateReviewer Update
22 Dec 2018, 08:37hi this morning i see that my debit order still went through despite me speaking to an agent and telling them that i only get paid at the end of the month and to make the debit order go out as normal. i took a loan from a friend to use for Christmas and now that whole amount is gone. im very disappointed. im so glad to have changed my bank from std bank to fnb. fnb never gives me such **** service. now i must pay interest on a loan for money that i dont even have
TC
Trevor C's update22 Dec 2018, 08:37
Reviewer Update
hi this morning i see that my debit order still went through despite me speaking to an agent and telling them that i only get paid at the end of the month and to make the debit order go out as normal. i took a loan from a friend to use for Christmas and now that whole amount is gone. im very disappointed. im so glad to have changed my bank from std bank to fnb. fnb never gives me such **** service. now i must pay interest on a loan for money that i dont even have