Poor service

The service i received from Standard bank is pathetic. after i send them the required documents to do a Vehicle application it took them 3 weeks of processing the application with no updates given to me as the applicant. I then had to send 2 emails to the heads of the department to get a response on my application. I received the email with a decline saying my account's information was incomplete. This is however very strange as i have previously gotten facilities with the same profile. i bank with them both personally and business. I do not work at the bank i dont know what the decline reason is and im excepted to know what it is after also having to struggle to get my response. talk about the human touch that standard bank has lost due to chasing money or growing their client base. I have felt like just a number while the bank has all my banking i mean they know me both personally and business wise which should be easier. At this point moving elsewhere where i would be treated as a client than a number would be a great idea. I feel like the heads should have made sure that i get proper feedback not just an email with bank jargon for me to understand. this is a total waste of my monthly service fee for relationship banking.