Poor service

Your service is very poor. One stands in a line for more than 30min. On a Saturday only one stuff is working by enquiry but you know very well this is the only time we get to go to the bank! Even worse the debits dat goes through ones account and having to stand in a line for 30min to reverse a debit that one didnt authorise really sucks. Look at how your competitor works becuase compared to them you are very poor in service delivery, the only reason im still with you its because of the debit orders and business i have other than dat i would have long considered to move to other banks!!!!

Oh and consider givig people chairs while they wait in that ridiculous queues