AM
ALPHY M

1 reviews | Active since Oct 2009

27 Sept 2018, 15:46

POOR SERVICE

I went to the bank to update my OTP number on the 26th 09 and today there is still no update on OTP number. as a result i cannot make online banking.

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Replies (2)
Standard Bank
Standard Bank's reply28 Sept 2018, 09:09
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply01 Oct 2018, 15:56
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Best regards,