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MS
Mavourneen S

1 reviews | Active since Jul 2014

03 Sept 2018, 14:20

Poor Service

Uncontactable by phone. Exteamly poor service in branch.

0
Replies (8)
Standard Bank
Standard Bank's reply04 Sept 2018, 01:07
Official

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre ****** (fax) ***

MS
Mavourneen S's update04 Sept 2018, 13:22
Reviewer Update
No-one has tried to contact me to resolve this. The call center is part of the problem. I refuse to waste more time (hours so far). Please call me!
Standard Bank
Standard Bank's reply06 Sept 2018, 14:49
Official

Thank you for allowing us the opportunity to look into your matter.

As per our telephonic conversation, feedback has been provided to the customer directly.

Kind regards

Complaint Resolution Centre

***

***

MS
Mavourneen S's update10 Sept 2018, 11:32
Reviewer Update
Still not resolved! Bernadine Naidoo who took this case is now now calling back. I've left three messages over the last 2 weeks. My client is still going to lose money because of your bad service!
MS
Mavourneen S's update10 Sept 2018, 11:33
Reviewer Update
The feedback to the customer didn't help him. It was for business banking. As per our conversation and the chat with the client, he doesn't have business banking. This is getting ridiculous
Standard Bank
Standard Bank's reply11 Sept 2018, 15:44
Official

Good day Mavourneen

Telephonic feedback has been provided to the customer directly once again.

Kind regards

Complaint Resolution Centre

***

***

Standard Bank
Standard Bank's reply11 Sept 2018, 15:44
Official

Good day Mavourneen

Telephonic feedback has been provided to the customer directly once again.

Kind regards

Complaint Resolution Centre

***

***

MS
Mavourneen S's update12 Sept 2018, 12:19
Reviewer Update
I spoke to my client today. Noone from Standard Bank has contacted him since the advice to download the last 6 months (this is not what we asked for - these are not used for the 2018 tax submission). Please resolve the issue!