POOR SERVICE

Item: Standard Bank
Rating: 1
Author: HENRY VAN DER MERWE

On 3 July 2018, i complained about not receiving my monthly statements and updates on the MyUpdates platform, on 9 July i finaly received the statements for March, April, May, June and that was that. I still have not received my statement for period 05 July to 05 August and this past weekend of 31 August 2018 to 02 September 2018 i have not received one UPDATE whenever i swiped my card. You keep on making empty promises to resolve the problem but that is just lies. As i stated in July, IF YOU CAN NOT RESOLVE THE PROBLEM THEN PAY ME BACK THE MONTHLY SERVICE FEE OF R100.88, BECAUSE YOU DON'T DELIVER THE SERVICE I AM PAYING FOR AND YOU ARE IN BRIDGE OF CONTRACT FOR NOT DELIVERING THIS SERVICE AS STATED IN YOUR ELITE BANKING 2018 PRICING GUIDE UNDER "FIXED MONTHLY SERVICE FEE ( BUNDLE OPTION)"

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

03 Sept 2018, 16:03

From: Sithole, Nkululeko N
Sent: 03 September 2018 03:59 PM
To: ***
Subject: ***

Good day Miss Pillay

We refer to your comment on hello peter and would like to thank you for bringing the matter to our attention.

Please note that the bank does not charge for each page but per statement cycle. The loan account statement cycle starts from 3 months or 90 days.

We do apologise for any inconvenience caused.

We trust the above clarifies the matter at hand.

Standard Bank's reply03 Sept 2018, 16:03

Official

From: Sithole, Nkululeko N
Sent: 03 September 2018 03:59 PM
To: ***
Subject: ***

Good day Miss Pillay

We refer to your comment on hello peter and would like to thank you for bringing the matter to our attention.

Please note that the bank does not charge for each page but per statement cycle. The loan account statement cycle starts from 3 months or 90 days.

We do apologise for any inconvenience caused.

We trust the above clarifies the matter at hand.

Standard Bank's replyOfficial

03 Sept 2018, 16:05

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply03 Sept 2018, 16:05

Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

HVDM

HENRY VAN DER MERWE's updateReviewer Update

04 Sept 2018, 08:31

What frustates me more is the incompotence of Standard Bank staff, are you so blind that you reply to me, Mr H.W van der Merwe, in regards to Miss Pillay's complaint and yet you still apologize for the inconvenience and undue frustration. Are your work load so much due to the poor service you render to customers that you can not even reply to the correct customer regarding there complaint.

HVDM

HENRY VAN DER MERWE's update04 Sept 2018, 08:31

Reviewer Update

Standard Bank's replyOfficial

06 Sept 2018, 14:29

Thank you for allowing us the opportunity to look into your matter.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

***

***

Standard Bank's reply06 Sept 2018, 14:29

Official

Thank you for allowing us the opportunity to look into your matter.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

***

***