POOR SERVICE

On the 24th of January 2016 I opened a current account with Standard Bank Lois Tritchard Branch. I was assured that I would receive the card within 5 to 7 working days. Up to now there is nothing. I have made follow ups with other branches but nothing has come up. I was given a temporary debit card at one of the branches in Thohoyandou but it is not working. I visited the Lois Tritchard branch twice on the 23rd and 25th of Feb but no Joy. On both occasions the lady who opened the account was not in. I left messages but the arrogance of it all, NOONE HAS BEEN IN TOUCH TO EXPLAIN. This is disappointing