poor service

today i went to deposit money R500 on a standard bank ATM N1 city, while i was busy doing the deposit, the atm machine had a problem it counted teh notes i have inserted for about +/- 8 minutes then it canceled the transaction and gave me a receipt that states that there is a technical error . i went inside the bank the receptionist checked if the money went into the account she comfirmed that i did not so i asked her what should i do because i did not get my money back from the ATM machine, she sent me to inquiries, i went and stood for about + 20 minutes and when i got to the consultant Busiswa Cwayi , i explained the matter and she told me that there is nothing she can do i must wait 2 days for SBV to come and balance the ATM money i told her its urgent hence i was doing a direct deposit to school account , she said she can only send me reference number for transaction she doing or i can make anther payment seeing that it urgent . I then requested a manger she sent me back to the receptionist , when i get to the receptionist she tells there is nothing they can do , she doesn't get the manager as i requested and she tells me that i must go back to the consultant to get a claim form as proof that they had a problem and i had to leave cos i was at work at that time i was using my lunch hour. I wasted my time a whole hour being sent back and forth not resolving the issue i did not get back my R500 back or guarantee that is going to be refunded after they have done their balancing . i am so furious right now