Poor Service

I had several accounts with Standard Bank - for example Personal Loan, RCP, Credit Card and others. The previous year I ran into some financial difficulty and I was placed under Debt Review. I arranged with a debt counsellor to facilitate the settlement of these accounts but it was taking forever to get the capital amount down quick enough. Whilst I was under Debt review I got several phone calls from the bank staff and their attorneys to settle the amounts to save legal action even though there was an arrangement in place to facilitate the settlement as quickly as I could afford it. Constant threats from the bank staff and their attorneys made me make alternate arrangements to settle all my accounts in May 2018. I requested settlement amounts and duly paid up all of my accounts. I requested paid up letters and account closure confirmation from the bank and theirs attorneys. Sadly, this is not forthcoming and I am having to contact debt review, Legal and other departments to supply the above mentioned information with proof over and over again. Nothing seems to be moving and in frustration I am bringing this to your attention as my patience is now worn out by the ineptitude of the bank staff. I would like the requested paid up letters and the account closure letters so that I am able to get the Debt C