Item: Standard Bank
Rating: 1
Author: Marisca L

Standard Bank's replyOfficial

27 Jul 2018, 15:57

Dear Marisca Lubbe

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply27 Jul 2018, 15:57

Official

Dear Marisca Lubbe

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

ML

Marisca L's updateReviewer Update

27 Jul 2018, 16:02

i want to Thank Mapule for calling me and assisting me! my complaint were turn into a COMPLIMENT! I were very upset this morning and spoke to a few people, but I want to thanks Liezl firstly she calmed me down and assured me that she will sort my query out and when I had to be transferred she stayed on the line. Liezl you are a star, thanks you for being so kind, helpful and understanding! Then I were transferred to Tshepiso what a wonderful person, she were so helpful and when I broke down in tears she tried to calm me down and keep on assuring me that she will sort this out, Tshepiso you are so sweet and such a star! You were so friendly, helpful and understanding! After 2 hours I called back and were transferred form pillar to post and ended up with Alex, Alex sorry I lost it with you, but I were so stressed out so I’m sorry. You kept calm and assured me you will get a manager to call me! Thank you for your good customer service! Mapule thank you for sorting out my problem. I’m so thankful and you are also a star! 10/10!!!!!!!!

ML

Marisca L's update27 Jul 2018, 16:02

Reviewer Update

i want to Thank Mapule for calling me and assisting me! my complaint were turn into a COMPLIMENT! I were very upset this morning and spoke to a few people, but I want to thanks Liezl firstly she calmed me down and assured me that she will sort my query out and when I had to be transferred she stayed on the line. Liezl you are a star, thanks you for being so kind, helpful and understanding! Then I were transferred to Tshepiso what a wonderful person, she were so helpful and when I broke down in tears she tried to calm me down and keep on assuring me that she will sort this out, Tshepiso you are so sweet and such a star! You were so friendly, helpful and understanding! After 2 hours I called back and were transferred form pillar to post and ended up with Alex, Alex sorry I lost it with you, but I were so stressed out so I’m sorry. You kept calm and assured me you will get a manager to call me! Thank you for your good customer service! Mapule thank you for sorting out my problem. I’m so thankful and you are also a star! 10/10!!!!!!!!

Standard Bank's replyOfficial

30 Jul 2018, 14:21

Dear Marisca Lubbe

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank's reply30 Jul 2018, 14:21

Official

Dear Marisca Lubbe

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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