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HENRY VAN DER MERWE

1 reviews | Active since Mar 2012

03 Jul 2018, 09:32

POOR SERVICE

To whome it may concern

Firstly i want to know why dont i receive my cheque account statements, i last received a statement in March 2018 for until 17 March 2018 and nothing after that. Secondly , What is wrong with the "MY UPDATE" service, i do not receive an update for everytime i swipe my card, i called the call centre a while back and the person informed me that for transactions under R100 one does not get an update just for R100 and more an update is sent. THEN WHY DONT I GET MY UPDATES FOR TRANSACTIONS OVER R100, I DONT EVEN GET UPDATES FOR EACH DEBIT ORDER THAT GO'S OFF FROM MY ACCOUNT.

Thirdly, WHY AM I PAYING ALL THESE BANK FEES IF STANDARD BANK CANT EVEN DELIVER THESE SERVICES TO ME.

So please send me my Cheque account statements for end of March ,April, May and June, and please sort out the "My Update" service.

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Replies (4)
Standard Bank
Standard Bank's reply03 Jul 2018, 09:37
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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HVDM
HENRY VAN DER MERWE's update04 Jul 2018, 15:17
Reviewer Update
You can apologize as much as you want to but that still does not give me my missing Cheque account statements as i mentioned and i still dont get any update from the MY UPDATE platform. All Standard bank can do is to give a meaningless reply
Standard Bank
Standard Bank's reply09 Jul 2018, 17:39
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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HVDM
HENRY VAN DER MERWE's update27 Jul 2018, 08:51
Reviewer Update
Firstly i want to say i thank's for my statements which i received on 9 July 2018. Secondly, You never resolved the matter about the Updates that i am susposed to receive after transactions to and from my account. When i spoke to a consultant before they said that no Updates are sent for transactions under R100 ,then please explain why i only get an Update once in a blue moon for transactions over R100. Till now i have yet not received any updates regarding my salary been paid in nor when any debit orders that went off. You rep**** on 3 July that this matter will be addressed as a matter of urgency and up to now i have not received any telephonic communication from Standard Bank. Then i ask again " WHY AM I PAYING SERVICE FEE'S IF STANDARD BANK CAN NOT DELIVER THESE BASIC SERVICE'S TO ME???? " Is this not the same as "BREACH OF CONTRACT" , where a customer pay's for service's to a provider but does not receive the full extent thereof.