Poor Service

Good Day<br> <br> I have been to the Newtown Branch to open up a contract save account. I never had any real issues with Standardbank and therefore chose this bank to invest my money in.<br> What's a bit alarming and frustrating to see is the amount of time it takes to open such an account.<br> I went to the branch at 13:05 by 13:38 I was still not helped. If I only have half an hour a lunch I have no other choice but to walk out and take my money somewhere else where the turnaround time is much less.<br> I can probably not blame your branch staff for the slow response or no response I received, but surely there should be a way to helping clients faster during busy periods.<br> <br> I would like to leave Standardbank with the following question specially in today's economical hardships if one client walks out of your branch a day and takes their business somewhere else you have lost 30 clients a month and that will add up to 360 clients a year?<br> <br> I do not mind waiting but I think 40 minutes is unacceptable to open an account where I will be investing my money in your company.<br> <br> Regards