POOR SERVICE!

On Saturday 02.06.2018, I made a deposit at the ATM Savannah Branch, Polokwane. While the transaction was processed, the machine jammed and I got a notice stating the request cannot be processed due to a technical error. "please try again later" I first phone the number on the ATM, response - The number you have dialled does not exist. I then spoke to an employee which advised me I must come to the branch on Monday, where I must complete the relevant document for ATM claims, and that it would be processed on the same day. I went to the branch 04.06.2018, where I stood in a queue at enquiries for an hour and a half, when a gentleman helped me with my query. I completed the necessary documentation and was given a reference. He said that Standard Bank will contact me 05.05.2019 to confirm the finalization of the transaction and that I should confirm with the account holder that the money is reflecting in his account. Still not being in the account today at 15:30, I phoned client services and they are now saying the due date for the reference number is 11.06.2018? This is unacceptable. Terrible service. If you make promises, especially for service delivery, respond as promised. If you know that you can not deliver, give a date that you KNOW is more realistic. I am not impressed at all!!!