Poor service
Been on the enquiries queue for almost an hour. I have also been looking at people waiting for consultants, we are on the same boat. Pls do something to speed up service in this branch. It’s not the first time that I experience this. Couple of workstations are empty.
Got even more frustrated when I got to the teller. I came to reverse an unauthorized debit order. Previously one could send a secure message instead of coming to the branch. I’m told that they can’t block the debit order and I have to come to the branch everytime it runs to get it reversed. Instead of simplifying banking, you’re making it more difficult. What happened to simpler, better and faster?
It feels like waiting at home affairs for ID application. Not impressed at all
Dear Simon Moloto
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Simon Moloto
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Simon Moloto
Thank you for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Simon Moloto
Thank you for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***