Poor service

So last week Wednesday the 9th of May my vehicle was repossessed. The next day I went to the standard Bank branch in Rustenburg to know my settlement amount as I was ready to pay it off, I was told that I had to call credit rehabilitation department so I can be assisted. Little did I know that I'd be sent from pillar to post. I was running late for work so I left the branch without being assisted. I called countless times and I was given one number after another after another. From calling attorneys, to some lady called Zintle, Dineo, the list is endless. The weekend went by and Monday morning I went to standard bank Lephalale branch. A prestige banker by the name of Victor really tried his best for me. I got to the bank at 9am until 11am just sitting with him while he also called thousands of numbers he was referred to. Finally we were able to get a lady from the disposal department named Caroline Marimuthu to assist me. She gave me the amount I owed on the car and I paid that very Monday morning the whole amount and emailed her proof of payment. She rep**** saying she will let me know of other costs for storage and towing, still today I don't know how much those are and my car is still accumulating costs by sitting there whilst I have made payment of the full amount. Does it take 5 days to know about these other costs??? Standard bank is disappointing really, the way my matter was and is being handled. Poor service and they are considering the fact that the more they delay the more money I pay. But I guess that's just what they want money not customer satisfaction.