Poor Service

Hello Peter<br> <br> After having my cheque account frozen without any prior notice, I decided to switch banks. I have been to Standard Bank 3 times trying to close my account since then. I have had to queue for over 1 hour every time I go there and end up having to leave because there is only 1 consultant attending to a long line of people. <br> Surely good service should be a priority at such a huge institution?!