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chantal S

1 reviews | Active since Nov 2013

16 Apr 2018, 21:06

Poor service

We requested a bank concent letter from homeloan division as we are in process to apply for business rights on property we bought’ 1st time they told us 11 working days’ after 11 working day they sent a message resolved they will contact us’ nothing happened ‘ we phoned again no the message was sent in error they still busy up till now ‘ way too long and they don’t let you know anything worse service ever’ wished we did business with a diff bank 2nd time buying property’ people rather go somewhere else to avoid issues

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Replies (1)
Standard Bank
Standard Bank's reply17 Apr 2018, 06:25
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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