Poor Service

Been with Standard Bank for over 18 years now , I had a personal loan with Standard bank which I settled on 05 Feb however on the 24th they deducted R2500 from my account (Instalment amount) I went to the Florida Branch on 28th and Service request ********** 016 was logged and was informed my money will in by the 03rd April ,no money has reflected and Complaints department are not sure when the money will reflect in my account , They opened another Service request was logged ********** 751 I will not be charged for Admin fees as this is not my fault. On 04.04.2018 received a call from Standard Bank that all the fees have been reversed and that my R2500 will soon reflect too, i have been waiting nothing has come to my account.

I now have 2 Service requests numbers don't know what purpose it serves and my money has not reflected as yet. Went to Sandton Branch at Service Consultant at 12:25 pm the lady there couldnt help me as I dont have my ID book she refused to use the Service request numbers they Standard Bank gave me.