Poor service

I noticed cheque ***** on my account late last year, I called the call centre and was advised to go into the branch. I went to the branch and was told to come in on a weekday which I did. I was told I would be contacted by the Bank. Since then I've been back to the branch, called the call centre numerous times and with no response or answers. I do not have a cheque book linked to my account and yet someone was able to cash a cheque in the branch. No one has been able to explain how this was possible or provide me a sample of what the cheque looked like. I have also noticed that there are transactions going off my account that I have not completed.

Absolutely atrocious service received over a number of months.