Poor service

On the 7th @ 7h53 am I purchased data using standard bank app. 1gig for R149. The transaction went through but I did not receive the data. I called std Bank call center and spoke to a lady named Goitsimang, she said it was a technical error it will be fixed within 24hrs and gave me ref no. ********** 035. 48hrs later still haven't received the data and nobody contacted me and no sms. I called today 9th and spoke to Tshilidzi and he said on his system turn around time is 7 days. I complained to him that I was about 24hrs, what if I call again after 7 days and get told about 21 days. He transfered me to complains department and I spoke to Legato and she explained a long story about their processes which make no sense to me because they can that money went out of my account but I still haven't received my data. I really dont think such a matter requires a special investigation unit to look at, that it should take 7 days. And I strongly believe nobody is really looking into this matter. Please help.