1 reviews | Active since Sept 2016

26 Oct 2017, 11:15

Poor Service

I recently withdrew money from an ATM and was short paid by the ATM due to lack of money in the machine. There was no warning there are short funds. Now I have rent due and I am told that I have to wait 5 days before my problem can be resolved. Am I to go homeless until such time? You would expect better service from a company that claims to be better..

0
Replies (2)
Standard Bank
Standard Bank's reply26 Oct 2017, 11:17
Official

Dear Neel Morar

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank
Standard Bank's reply26 Oct 2017, 13:09
Official

Dear Neel Morar

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the process has been explained to you.

Kind regards

Clint Petersen

Complaint Resolution Centre

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