Poor Service

I called Standard Bank Home owners insurance at 07: 50 on the 2nd October 2017 regarding power tripping when switching our on the gyser. Was informed that the plumber and electrician will be sent but only the plumber showed up, and the problem requires an electrician. Its 14:20 and still no electricity at my house since last night and when I call, I get transferred to different agents who seem not sure if my claim was even logged. I have been told to wait a few hours...am not sure if waiting from 07:50 in the morning till 14:30 afternoon does not qualify as few hours I am really disappointed at the service I have received from a trusted bank.