Poor service

On the 08th August my bag was ******. I called Standard bank to stop my cards. A week later my son tried to use his card it was retained by the Atm. I called the call center they told me it could possibly be that his account was blocked as it was linked to my ID. I did not ask them to block his card. I finally went into the branch yesterday to get a new card I specifically told the guy I'm not paying for a new card. R130 replacement fee was billed to my sons account. Not also looking at the fact that he has no limit on internet banking set after a spent a whole hour waiting for these people yo sort his account after he said his system gave him numirous issues. I am not willing to pay replacement fees. And I'm not willing to go into the bank again to add his internet limit. Someone needs to sort this out!!! Service is appauling