Poor service

Good day Firstly i am not a standard bank client but i used to be and i changed to Capitec. I always use the Standard Bank ATM as there is not much Capitec ATM's. On the 31st of July 2017 i withdrew money at the Standard Bank ATM at the Blairgowrie Plaza shopping center in Randburg. The Atm pushed the money out but jammed it and i tried to take it out but only got part of my cash out as the rest went back into the machine. I waited a few minutes at the atm and it went out of service, I then phoned my bank and advised them of this and they have escalated this to Standard Bank and i was told it can take 14-30 days which is unacceptable just because of the fact that i dont bank with your'll and now i have to wait so long for something thats not even my fault. I ohone Capitec and they advised that Standard Bank is still busy with my query. Please can i just have my money back im sick and tired of waiting already. I will be taking this further with if its not sorted out by latest next week Wednesday.

Kind Regards Carmen