Poor service

I called the call centre on the 4th of Jan 2016 regarding my bond account and a lady told me she can't assist but she will refere me to the correct people to assist me, eventually a lady phoned and I asked her to call me in 5 minutes as was on a noisy place...sadly till now she never did. It's sad that you not allowed to phone them as they claim but they can't phone and assist you, this was the second time was told the same nonsense of somebody will phone and assist..