Poor Service

am utterly disgusted with the service I received from Mbali Kumalo from the Inbound Sales for new personal loans application. I spoke to her on the 01/12/2015 and we made an application she then asked me to send supporting documents which I didn't have at that point because I was on site and didn't have connection however I managed to email her 03/12/2015 1st thing in the morning and on the email I asked her to acknowledge receipt but she responded later in day after I had spoken to a consultant who confirmed for me. I was promised that the money should be in my account within 48 hours. Guess what?? Nothing happened to date and no one is communicating with me. I have been email Mbali more than twice and to date she hasn't responded I then phoned the call center and after holding on for 20min on my cellphone. I spoke to Amanda who the advised that my request is still in progress mind you I am a customer and I feel like am begging for service since I'm using my own resources and would like the loan request to be cancelled. I will be moving all my accounts as well and will never recommend anyone to you since you left a sour taste in my mouth in terms of customer service.