1 reviews | Active since Jan 2023
Poor service
My account was frozen on the 14th of March, which all the necessary documents were attached, an email back from ***** at standard said will get feedback within 2 working days, got a call from Lungelo on the 16th from ***** who hanged a line in my ear due to he couldn’t answer all the questions I was asking since then nobody has contacted me and all I’ve been getting when I call the 0800 number is the matter has been escalated and they don’t have a time frame of when will I reach a call from ***** regarding feedback. Today I called again I was told they’ve escalated the matter and they don’t know when will I get feedback from ***** department, actually what kind of a business doesn’t have a time frame in assisting customers
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
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Thank you for the details.
We will get our consultants to call you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
We will get our consultants to call you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***