Poor service

I decided to open a private client bank account with standard bank , after waiting for the card to be delivered for 9days I was told that I had to collect my card at the branch upon reaching the bank the staff is taking their time to assist clients. Staff are chatting to their friends and do not care about service. It's like there isn't any order at std bank rtb mall, I regret moving to this bank. In my previous bank my cards were being couriered don't even remember the last time I went to the branch.