MN
Margaux N
1 reviews | Active since Aug 2009
14 Dec 2020, 08:23
Poor Service
I have sent numerous emails to Standard Bank, which have all been ignored. I am hoping that via this platform I will finally get a response.
I app**** for a credit card and was offered R48,000 credit but I only took R30,000. I tried to increase my limit online (due to a medical emergency) online but was told to go into my branch with my latest proof of address.
After queueing for over an hour at the branch I was told I also needed a payslip, when applying online I was not told this. I can not take more time off work to go back to the branch (and on a Saturday it is impossible to get into the branch).
Additionally, my credit card is in the name of "Miss M Needham" and it should be "MRS M Needham"
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 Dec 2020, 12:50Dear Margaux
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply14 Dec 2020, 12:50
Official
Dear Margaux
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
23 Dec 2020, 11:17Hello Margaux
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply23 Dec 2020, 11:17
Official
Hello Margaux
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
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***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
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