HM
Heather M
1 reviews | Active since Nov 2022
22 Nov 2022, 11:53
Poor Service
Money dissapeared out of my account August and September 2022. On numerous occasions I went to the bank and they opened up 2 ***** cases. Up until now no one came back to me with any investigation feedback. They leave me no choice by going to the media; newspapers and also ombudsman.
Heather Mercuur
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
22 Nov 2022, 12:37Good Day Heather
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply22 Nov 2022, 12:37
Official
Good Day Heather
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
29 Nov 2022, 15:03Dear Heather
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
Standard Bank's reply29 Nov 2022, 15:03
Official
Dear Heather
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
HM
Heather M's updateReviewer Update
01 Dec 2022, 13:17Good day. Due to all this ******** I changed my cellphone number.
Calll me at work anytime from Mon-Fri
8:00 - 14:00 : ***
Calll me at work anytime from Mon-Fri
8:00 - 14:00 : ***
HM
Heather M's update01 Dec 2022, 13:17
Reviewer Update
Good day. Due to all this ******** I changed my cellphone number.
Calll me at work anytime from Mon-Fri
8:00 - 14:00 : ***
Calll me at work anytime from Mon-Fri
8:00 - 14:00 : ***
Standard Bank's replyOfficial
01 Dec 2022, 13:46Good Day Heather
Thank you for the details.
Our consultants will revert to you.
Kind regards
Standardbank Hello Peter Team
***
Thank you for the details.
Our consultants will revert to you.
Kind regards
Standardbank Hello Peter Team
***
Standard Bank's reply01 Dec 2022, 13:46
Official
Good Day Heather
Thank you for the details.
Our consultants will revert to you.
Kind regards
Standardbank Hello Peter Team
***
Thank you for the details.
Our consultants will revert to you.
Kind regards
Standardbank Hello Peter Team
***