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Ongama T
1 reviews | Active since Feb 2012
05 Sept 2022, 19:38
Poor service
Been trying to pay my service provider with my card since Saturday with no success, have made so many calls with very minimal knowledge from their call centre agents, they have made a number of suggestions which don't work, to a point where they said they were transferring me to digital department where I was on hold for almost an hour, till now I have not been able to make the payment, and my life is just stuck.....
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
06 Sept 2022, 07:33Good Morning Ongama
We understand your frustration and would like to help. This is not the level of service we strive for.
We can assure you that your matter is now in the right hands.
Our team will be in touch for further assistance.
Kind regards
Standard Bank Help Centre
***
We understand your frustration and would like to help. This is not the level of service we strive for.
We can assure you that your matter is now in the right hands.
Our team will be in touch for further assistance.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply06 Sept 2022, 07:33
Official
Good Morning Ongama
We understand your frustration and would like to help. This is not the level of service we strive for.
We can assure you that your matter is now in the right hands.
Our team will be in touch for further assistance.
Kind regards
Standard Bank Help Centre
***
We understand your frustration and would like to help. This is not the level of service we strive for.
We can assure you that your matter is now in the right hands.
Our team will be in touch for further assistance.
Kind regards
Standard Bank Help Centre
***
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Ongama T's updateReviewer Update
06 Sept 2022, 13:09It is already the afternoon and I have not received any assistance, which means another day without services......
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Ongama T's update06 Sept 2022, 13:09
Reviewer Update
It is already the afternoon and I have not received any assistance, which means another day without services......
Standard Bank's replyOfficial
06 Sept 2022, 14:07Good Day Ongama
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply06 Sept 2022, 14:07
Official
Good Day Ongama
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
09 Sept 2022, 09:32Good day Ongama
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Sept 2022, 09:32
Official
Good day Ongama
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
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Ongama T's updateReviewer Update
09 Sept 2022, 11:32Good day!
thank you for your assistance to resolve the issue, @Thabisile Nxumalo thank you very much....
Regards
Ongama
thank you for your assistance to resolve the issue, @Thabisile Nxumalo thank you very much....
Regards
Ongama
OT
Ongama T's update09 Sept 2022, 11:32
Reviewer Update
Good day!
thank you for your assistance to resolve the issue, @Thabisile Nxumalo thank you very much....
Regards
Ongama
thank you for your assistance to resolve the issue, @Thabisile Nxumalo thank you very much....
Regards
Ongama
Standard Bank's replyOfficial
09 Sept 2022, 11:47Dear Ongama
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Sept 2022, 11:47
Official
Dear Ongama
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
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