Poor Service

So on 01/12/15, I made an inter-bank transfer from MY money market account to MY current account. Usually the funds are available instantly. This time however the transaction went through but the funds are not available. So after phoning the pathetic standard bank call center once and having the line dropped, sending 2 secure messages to standard bank to phone me back (because I am at work and cannot sit for hours waiting for your call center staff to answer the phone), I then phoned the call center again. This time the lady that \helped"was shocking. First she doesn't listen to my query and kept thinking I made a payment to someone else! Then she put me on hold for 25minutes!!!!! While she tried to investigate it further. 25!!!! Minutes of wasting my time later she came back to tell me that she cannot help as she doesn't know what is going on! Well awesome! She will get a specialist to phone me back! Well lovely. Still waiting. Really awesome service!! Why do you have a call center if they cannot assist. Please can someone resolve this today. I did not transfer the money because I had nothing better to do. I needed that the day I made the transfer already!"""