1 reviews | Active since Dec 2015
Poor Service!
I am reaching out for the second time regarding an unresolved issue that has left me extremely frustrated.
I have been a loyal Standard Bank client since I was 18 years old, but this situation has deeply shaken my confidence in your service. I settled my vehicle finance account in mid-October, yet my account was still debited afterward. Despite numerous calls, I was informed that my refund was scheduled for the 8th of November. However, it is now month-end, and after 10 additional calls, there has still been no resolution.
This delay and lack of communication are unacceptable. I kindly request that this issue be escalated and resolved as a priority. If the refund is not processed immediately, I will have no choice but to consider moving my accounts to another bank.
I trust you will treat this matter with the urgency it deserves and restore my faith in Standard Bank's commitment to its clients.
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
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The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
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The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
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