Poor service

I continuously get reminders to renew my Fica documentation. I already presented them on several occassions, last time around 3 weeks ago at your Balfour Park branch. Today I got another reminder. I wasted over 1 hour at your branch due to the low number of assisstants/employees dealing with customers, slow system connectivity, number of customers waiting (there were no other customers waiting at the time at the branch, however only two employees were available, one dealing with just one customer for the entire hour, while everyone else in the branch talking or walking around trying to look busy. HOW MANY times do I need to present the same documentation? If more than once, why do I need to put up with incompetency? It is time to get employees trained to ensure they provide the service they are paid for (by us the customers with our charges and monthly fees). All the documents were suppossely scanned and saved. Why do I still get reminders? Why wasn't it done correctly the first time? By the way, my company has the same Fica diocumentation. I presented all this together for the company and me personally. Why was it accepted for the company and lost for my personal account?