1 reviews | Active since Jan 2013
POOR SERVICE
I recently app**** for my first home loan. I spent months trying to find the right place at a good price. Eventually getting an offer to purchase.<br> I than asked a bond originator to help me submit the application to the bank. I sent through all the required information.<br> After almost 2 weeks of waiting, my hopes and dreams of owning my own place was dampened when I was notified by the bank that they can only approve me for an amount much less than the app**** for price because they are not willing to take into consideration my other income that I receive into my bank account from a family run flee market type business even though my statements show the funds coming in every month.<br> Standard Bank has wasted my time and efforts of the past few months. I am a long standing client of theirs and have all my major accounts with them. I expected much better service from them.<br> The bond application details are as per below. If by close of business this coming Monday the 16 October 2015 my home loan is not fully approved as per the amount on my application. I will take all my business to another institution and refer the above matter to my lawyers.<br> SBSA Application # - ***<br>
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
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Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
