POOR SERVICE
Good Day
iv just had the most horrible service from Standard bank, iv been holding and being transferred between departments for over 2 hours 45 min. NO one seems to be able to know what to do, with my simple request " I want to open a transactional account telephonically as I'm abroad," one consultant as gone as far as giving me false hope by asking if its ok if someone can call me where iv left my details and One has called, iv called again and been transferred to multiple departments again and NO ONE seems to be able to help, " I THINK EVERYONE KEEPS TRANFEREING ME AS THEY DONT KNOW WHAT TO DO. I have lost over $100 of telephone bill holding and no one capable to help. this is pathetic, and iv lost my respect for standard bank. I'm considering moving my other account I have with this bank
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre *** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre *** ***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***