poor service

I am writing to express my deep frustration regarding a recent issue with my daughter's account that has been blocked by Standard Bank. On Friday, I transferred funds to her account, and on Monday, she received an SMS indicating that the bank had requested her account be blocked due to suspected *****.

After the transaction I promptly confirmed via SMS that I was indeed the one who initiated the transaction. However, when I visited the branch yesterday, the consultant informed me that they had no record of such a request being sent. I also called the ***** department and spoke to Creig Govender, but they were unable to assist me in resolving this matter.

Additionally, Capitec's has received internal communications, sent by a consultant named Nkosi, which indicates that the request to block the account was indeed made. This situation is extremely unacceptable as we urgently need access to these funds.

What further concerns me is that I processed a payment of R2,20,000 on Thursday, and there was no action taken regarding that transaction, yet a minor transaction has led to this considerable inconvenience.

I need this matter resolved by the close of business today. It is imperative that you look into this situation urgently, especially since the usernames involved are the same, which should have flagged the account for review rather than an automatic blocking.

Thank you for your immediate attention to this matter. I look forward to your prompt response.