Poor Service

On the 26 September 2015,I app**** for a credit card assisted by Pamela Mathonsi at Carlton Centre Branch.She confirmed everything was in order and should receive my Card within working 5days and that never happened till to date until I tried calling the card division to find out about the status of my application but was told there was no credit card application under my profile.I couldnt understand as was under the impression that all the paperwork was done. Call centre transfered me to Pamela who then told me my application is not going through because of the proof address,but she never brought this to my attention should i have not call her.I asked for her email to forward another proof of address which I have on the 06 October but till today she hasn't confirmed the receipt of my email or to contact me with this regard I am still waiting!!