Poor Service.

Good day <br> <br> Kindly see below complaint I have logged with Std Bank ,no one has bothered to come back to me---<br> <br> <br> <br> From: Golden, B. (Boris) <br> Sent: 06 October 2015 02:37 PM<br> To: [Email Removed]<br> Subject: FW: Home Loan Account *** Reference ***<br> <br> Good day <br> <br> This is the response I got from Std Bank regarding my complaint ,sad to say I am not happy nor pleased.<br> <br> Seeing that the Assurance was never loaded it will only make logical sense for Std Bank to refund me last months premium .As a result of the assurance not being loaded against the debit order it attracted a lot of interest.<br> <br> I have since cancelled the Std Bank protection plan and ceded my own policy against my bond.<br> <br> If I'm not happy with the outcome of the complaint I will be forced to switch banks.<br> <br> Regards<br> <br> Boris <br> <br> From: Modibe, Annekie A [Email Removed] <br> Sent: 30 September 2015 01:52 PM<br> To: Golden, B. (Boris)<br> Subject: FW: Home Loan Account *** Reference ***<br> <br> Good day Mr Golden<br> <br> We refer to your complaint logged with our office recently and thank you for highlighting your concerns regarding the access bond withdrawals