poor service

i went to standard bank to replace a card stand in the queue at enquiries for 20 minutes and was told my information was not updated but i had all the documents and was send to receptionist to update my details but she said i need to take a seat a consultant will assist me and waited for and hour still no one couldn't assist i left the bank as i was on lunch. client are being send to one pillar to pole bad service i have received in my life.