Poor service

I started from 09:00 till 14:30 to just try and order a new card after the bank upgraded me. I had to use my own phone because the banks phones was out of order. I had to re do FICA because of the new card. My old credit card was just stopped and non of the consultants could even see the upgrade. the date of this was 2 October 2015. i the spoke to a Carrol and requested to be put through to a <br> manager i eventually put the phone down because it took for ages. the service in w<br> Westonaria branch is also extremely poor with one teller at 12:30 and long ques.<br> <br> I could not once be put through or get to the correct department.<br> <br> Should i Rather close the account because of the poor cervice