poor service

I am a guardian in my late mothers will and it was with standard bank in Rosebank. My mother passed away in 2010 and youngest beneficiary turned 21 on the 24th of August 2015. A week before I spoke to Lerato and she asked for a list of documents that should be submitted including Bank accounts, physical addresses and certified copies of identity documents of beneficiaries. I organized a meeting with her so that she can speak to them