Poor service

I portted my notification number and i no longer receive OTP on my number ,,so i opt to switch to receive via e-mail,,they did security check ups b4 they can switc it for me and said i failed it due to daily limit that i constantly change which i wasn't sure how much was it now BETWEEN 2 amounts which she could check on the system but other security questions were 100%,,now i must wait for 2 weeks for them to resolve my notification on my cell OR visit their branch<br> <br> In the mean time i'll switch no another bank<br> <br>